TERMS & CONDITIONS

The 'Company' is Wild Berry Creative Corner Styling. The 'Hirer' is any person or company who hires or has agreed to hire Goods from the Company.

We take pride in ensuring that your decorations look of the highest standard possible on your special day, which is why we ask that nothing is to be moved by the venue or any persons.

Please do NOT leave any items in inclement weather due to risk of damage.

You will be charged for damages, repair or replacement if any items are returned to us in an unusable condition.

We will retain a signed copy of this page, as confirmation of your understanding of Terms and Conditions.

CONTENTS

1. HOW TO BOOK

2. DAMAGE DEPOSIT

3. ADDITIONAL ITEMS OR REMOVING ITEMS FROM YOUR ORDER

4. CANCELLATIONS

5. DELIVERY CHARGES AND COLLECTIONS

6. HIRE TERMS, SET-UP AND TAKE-DOWN

7. RETURN OF ITEMS AND CLEANING

8. DAMAGED/LOST/DIRTY/BROKEN ITEMS

9. ORDERS AND INVOICES

10. ADVERSE WEATHER CONDITIONS

11. BALLOONS

12. REVIEWS AND PHOTOS

1. HOW TO BOOK

Once you have accepted our quote, a deposit is required followed by the invoice detailing the Payment Terms & Conditions.

PAYMENT TERMS: A 50% deposit is required upon booking, with the balance to be paid at least four weeks before the event date. You may pay the full balance up front. We accept transfer or cash payments only.

Custom made pieces require 100% payment at the time of booking.

All prices are plus IVA.

2. DAMAGE DEPOSIT

Hire deposits will be determined on final confirmation of your order. The damage deposit amount will be 30% of the full replacement cost of the quote, if an item needs replacing the hirer will be sent a full invoice after return and inspection of the items. 

By accepting the quote, you agree to the hire Terms and Conditions, and agree to pay for any damaged/lost etc items. If all hired items are returned in the condition they were supplied, your deposit will be returned in full (please see Damaged/Broken/Lost/Dirty items below for more details). On return of items, after inspection and assessment, if any costs or charges apply, a further invoice will be sent, which is payable on receipt. Please allow up to five working days for Wild Berry to organise and process return of any damage deposit. We will need your bank details to return the deposit. Cash is accepted for damage deposits. Photos will be taken where applicable.

3. ADDITIONAL ITEMS OR REMOVING ITEMS FROM YOUR ORDER

If you’d like to book additional items, they will be added to your ongoing quote/invoice. If you reduce your order within 4 weeks of the event date, cancellation charges may apply.

4. CANCELLATION 

If you cancel your order, the following charges will apply: 25% of the deposit taken upon booking will be retained and the other 25% returned to you if you cancel up to two months before. The full deposit of 50% will be retained for cancellation up to one month before. If you reduce your order less than four weeks before the event date, the full amount will be retained. If cancellation is within four weeks of the event date, the full amount will be retained.

Please be aware that once the contract is signed, and your event date scheduled, all other clients will be refused your specific rental pieces and services for your event date, and thus all payments are non-refundable within four weeks of your event.

Some items may be ordered or customized just for your order. These orders may not be changed once confirmed.

5. DELIVERY CHARGES AND COLLECTIONS

Delivery charges are priced per area and set up size and will be provided on enquiry.

Collections are scheduled Monday to Saturday from 10:00 - 20:00. Special collection times between 20:00 - 22:00 are available and will incur extra costs. If backdrops are required past 22:00 then next day collection will applicable and need to be agreed with the venue prior to booking. Extra costs will be applied for overnight hire periods.

6. HIRE TERMS, SET-UP AND TAKE-DOWN  

Prices are based on an ‘event duration’ basis, including set up and take down. If items are required for a longer period of time, pricing may be higher.

All items are for hire only, unless stipulated otherwise. All items belong to “Wild Berry Creative Corner Styling”. You must not sell, offer to sell or dispose of any goods without our express permission. Any items missing will incur a charge.

We will setup on the day of the event and then takedown either later in the evening or early the next morning dependent on venue access times. If you wish to move your backdrops to different locations at the venue throughout the day, this will need to be done by our team so extra charges will be incurred so we can return and move the backdrops safely. However if items are moved throughout the day that don’t require the Wild Berry Creative Corner Styling then this will be pre-arranged with the venue and the staff in the venue ONLY are to move these items.

Delivery and collection times can be amended up to one week before the event date – please allow maximum flexibility. If items are not returned within 24 hours of the event, lost item charges may be incurred.

The renter will be required to check the final set-up upon completion of installation and be required to sign an itemised list of the rental pieces included and ensure quality is in place. Any discrepancies must be reported at the time of completion of installation. Any discrepancies advised after this time will not be eligible for refund or replacement. If any items arrive damaged, photographic evidence will be required.

Any documents or photographs given by us to the client, including quotes, invoices, photographs, drawings, diagrams, must not be passed on to other parties, unless directly involved with the event in hand.

7. RETURN OF ITEMS AND CLEANING

We expect to collect the exact items we supplied, not a replacement, otherwise lost item charges will apply.

Please do not attempt to dismantle the backdrops yourselves, leave in position and we will take it down at the agreed collection time. If removing a spillage immediately after it happened, use a damp cloth only – no chemicals. 

We will have you, the renter, or venue or wedding coordinator to sign after pickup to ensure all items have been collected.

8. DAMAGED/BROKEN/LOST/DIRTY ITEMS

Renter assumes full responsibility of items upon possession, and agrees to pay full replacement cost (replacement also includes labor costs) for lost or damaged items.

We will allow you 24 hours to return any lost items. Lost, broken, stained or irreparable items will be assessed on return and, if necessary, cost of cleaning or replacement will be deducted from your deposit. If additional charges apply, an invoice will be sent with the replacement/repair cost.

We will secure our props as safely as possible to prevent injury, however we cannot accept liability for any injuries sustained in the use of our equipment throughout the duration of your hire – any injuries through mis-use/breakage etc are your responsibility.

9. ORDERS AND INVOICES

Prior to the event date, please check all details on the booking form are as agreed. It is your responsibility to ensure we have the correct date, location and items you wish to hire. We reserve the right to substitute any items for an alternative design, if items are lost/damaged from a previous event. If the alternative design is significantly different, we will contact you and offer you the choice to go ahead, swap, or remove items from the order, without any additional charge.

If, for any reason, we are not able to fulfil your order, a refund will be made for items not available.

10. ADVERSE WEATHER CONDITIONS

During months where rain is possible we recommend to choose a location that offers an indoor or undercover alternative as this reduces the risk for the need to cancel in case of last minute weather changes. If the renter chooses a location without the option of an undercover space and the weather forecasts predicts rain, we will cancel the event and re-schedule for another date.
During months where rain is possible we will closely asses the weather forecast the week and day prior to the event and if any rain is predicted then the event will need to either be set-up inside, in an uncover area, or re-scheduled.

If it rains, please ensure our items are kept under cover – some items are rare, unique or bespoke designs by “Wild Berry Creative Corner Styling” and if damaged cannot be replaced. If any items are returned damaged or dirty, charges may apply. For outdoor rentals with no undercover alternatives, we have the right to cancel in the event of forecasted rain, up to the day of the event. If rain is predicted, the client will be updated throughout the week with the option to re-schedule.

Months with the possibility of rain are considered from September - June.

ATTENTION: If the weather forecast predicts any chance of rain we will not set-up our equipment outside unless it is fully undercover and protected. 

With this advice given to the client, we have a no-refund policy for events cancelled due to adverse weather conditions.

Please state ahead of the date if the event will be taking place indoors or outdoors by completing the booking form.

11. BALLOONS

Whilst we use the highest quality balloons and take every precaution necessary to ensure that they last throughout your event, once we have left the venue, they are out of our control.
Please note that once balloons have been handed to you, it is your responsibility to look after them. Yes they WILL pop if they come in contact with sharp objects or rough surface such as brick wall.

Balloons can also pop if displayed in direct sunlight as they expand in the heat. While we take precautions to try to avoid this from happening, they are balloons and can pop. We strongly advise to choose a shaded area for your set-up and avoid direct sun light, if this is not possible then we advise on selecting a lighter colour palette and avoid dark coloured balloons. We will not provide a refund should your balloons pop while they're in your possession or gain a velvet sheen due to oxidation. We will not be held liable for any damage caused to or by the balloons once decoration/delivery is complete and if the event is outdoors, we will not be held responsible for balloons being damaged as a result of weather conditions.

Please note that the goods supplied are not toys and are not suitable for children to use unsupervised. Ribbons tied to balloons and un-inflated balloons can cause choking. It is your responsibility to ensure that all children are appropriately supervised when handling these items. 

12. REVIEWS AND PHOTOS

We would love to know what you thought about our service and decorations so if you could leave a review on our Facebook page or Instagram that would be fab. We would also love to see how our decorations looked in action during your event, so we’d love to have your photographer’s details so they can share those amazing pics with us. We reserve the right to use the photographs of our props only on social media, however should we wish to use personal photos we wouldn’t do this without agreement from you.